Privacy Policy

1. Introduction

The Backload Network (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable UK privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or contact us.

2. Who We Are

The Backload Network is a trading name of Browns ASR Limited.

We provide transport, courier, removals, freight, logistics, and associated services throughout the UK and Europe.

For the purposes of data protection law, Browns ASR Limited is the “Data Controller” of your personal data.

3. Information We Collect

We may collect and process the following information:

• Name
• Company name
• Telephone number
• Email address
• Collection and delivery addresses
• Vehicle and transport requirements
• Payment and billing information
• Documents uploaded through our website or member portal
• Any information provided in enquiries or correspondence

Automatically collected information may include IP address, browser type, device information, pages visited, and website usage data.

4. How We Use Your Information

We use your information to:

• Provide quotations and transport services
• Arrange collections and deliveries
• Communicate regarding bookings or enquiries
• Process payments and invoices
• Verify suppliers and network members
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and protect our business

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where required)

6. Sharing Your Information

We may share your information with subcontracted transport providers, removal companies and network members, payment processors, IT providers, insurance providers, and legal or regulatory authorities where required by law.

We do not sell your personal information to third parties.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

Information may be stored electronically or in secure physical records.